Shipping policy
Shipping Policy
Fontainebleau Las Vegas Online Shop
Thank you for shopping at the Fontainebleau Las Vegas Online Shop. Please review our shipping policy below for important information regarding order processing, delivery, and responsibility.
Order Processing
-
Orders are processed within 1–3 business days after payment is confirmed.
-
Orders placed on weekends or holidays will be processed on the next business day.
-
Processing times may be extended during peak periods.
You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Methods & Delivery Timeframes
Available shipping methods and estimated delivery timeframes are displayed at checkout.
Delivery estimates begin after shipment and are not guaranteed, as transit times may vary based on carrier performance and external factors beyond our control.
Shipping Destinations
-
We currently ship to addresses within the United States (Except for Puerto Rico).
-
We do not ship to P.O. Boxes or APO/FPO addresses.
-
International shipping is not available at this time.
Shipping Rates
-
Shipping rates are calculated at checkout based on order size, weight, and destination.
-
Any shipping promotions or thresholds will be reflected at checkout when applicable.
Order Tracking
-
Tracking information will be sent via email once your order ships.
-
Please allow up to 24 hours for tracking updates to appear after the carrier receives the package.
Lost, Stolen, or Missing Packages
Once we transfer products to the carrier, ownership and risk of all loss, damage, or theft pass to the customer.
Fontainebleau Las Vegas is not responsible for lost, stolen, or missing packages once we have transferred products to the carrier.
We strongly recommend shipping to a secure location. If you believe your package was misdelivered, please contact the carrier directly using the tracking information provided.
Delivery Issues & Carrier Delays
Fontainebleau Las Vegas is not responsible for:
-
Carrier delays
-
Weather-related disruptions
-
Delivery errors made by the carrier
-
Incorrect or incomplete shipping information provided at checkout
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
-
Please contact us within 7 days of delivery
-
Include your order number and clear photos of the item and packaging
Our team will review your request and assist where appropriate.
Customer Care
For questions related to online orders, shipping, or delivery, please contact:
Please note: This contact is dedicated exclusively to Fontainebleau Las Vegas for online purchases and does not handle hotel or on-property inquiries.
Policy Updates
This policy may be updated periodically. Any changes will apply to future orders and will be reflected on this page.